酒店英語/國家中等職業(yè)教育改革發(fā)展示范校創(chuàng)新系列教材
定 價(jià):22 元
- 作者:麥榕,毛元愛,韓峰 編
- 出版時(shí)間:2013/8/1
- ISBN:9787563727186
- 出 版 社:旅游教育出版社
- 中圖法分類:F719.2
- 頁碼:184
- 紙張:膠版紙
- 版次:1
- 開本:16開
《酒店英語/國家中等職業(yè)教育改革發(fā)展示范校創(chuàng)新系列教材》共分為四大模塊,每個(gè)模塊按照工作過程中出現(xiàn)的不同崗位職責(zé)細(xì)分為若干個(gè)單元。一模塊為“前廳服務(wù)”,內(nèi)容包括預(yù)訂服務(wù)、人住接待服務(wù)、行李服務(wù)、總機(jī)服務(wù)、商務(wù)中心服務(wù)和收銀服務(wù)等。第二模塊為“客房服務(wù)”,內(nèi)容包括迎接客人、清潔客房、樓層服務(wù)、洗衣服務(wù)和失物招領(lǐng)等。第三模塊為“餐飲服務(wù)”,內(nèi)容包括訂餐、迎賓、點(diǎn)菜、席間服務(wù)和酒水服務(wù)等。第四模塊為“其他服務(wù)”,內(nèi)容包括商場導(dǎo)購、健身房服務(wù)和美容美發(fā)服務(wù)等。
Module One Front Office Services
Unit One Taking a Reservation
Unit Two Check-in
Unit Three Concierge
Unit Four Operator
Unit Five Business Center
Unit Six The Front Office Cashier
Module Two Housekeeping Services
Unit One Receiving Guests
Unit Two Chamber Service
Unit Three Laundry Service
Unit Four Lost and Found Service
Unit Five Solving Problems
Module Three Food and Beverage Services
Unit One Taking a Reservation
Unit Two Seating Guests
Unit Three Taking Orders
Unit Four Serving Guests
Unit Five Room Service
Unit Six Bar Service
Module Four Miscellaneous Services
Unit One At the Shop
Unit Two Health Club
Unit Three At the Hair Salon and the Beauty Parlor
Appendices
Appendix Ⅰ Some Useful Vocabulary in the Front Office Department
Appendix Ⅱ Some Useful Vocabulary in the Housekeeping Department
Appendix Ⅲ Some Useful Vocabulary in the Food and Beverage Department
Appendix Ⅳ Some Useful Vocabulary for Miscellaneous Services
References