Introduction A Guide to Business Writing
Chapter 1 Essentials and Formats of BusinessLetters
Section 1 Formats of Business Letters
Section 2 Tone of Business Letters
Section 3 Advice on Business LetterWriting
Chapter 2 Note, Notice and Announcement
Section 1 Note
Section 2 Notice and Announcement
Chapter 3 Goodwill Letters
Section 1 Appreciation Letters
Section 2 Congratulation Letters
Section 3 Condolence and Sympathy Letters
Section 4 Reference Letters
Chapter 4 Invitations and Answers
Section 1 Invitation Letters

Introduction  A Guide to Business Writing 
Chapter 1  Essentials and Formats of BusinessLetters 
  Section 1  Formats of Business Letters 
  Section 2  Tone of Business Letters 
  Section 3  Advice on Business LetterWriting 
Chapter 2  Note, Notice and Announcement 
  Section 1  Note 
  Section 2  Notice and Announcement 
Chapter 3  Goodwill Letters 
  Section 1  Appreciation Letters 
  Section 2  Congratulation Letters 
  Section 3  Condolence and Sympathy Letters 
  Section 4  Reference Letters 
Chapter 4  Invitations and Answers 
  Section 1  Invitation Letters 
  Section 2  Invitation Cards 
  Section 3  Acceptance or Regret 
Chapter 5  Apology, Complaint and AdjustmentLetters 
  Section 1  Apology Letters 
  Section 2  Complaint Letters 
  Section 3  Adjustment Letters 
Chapter 6  Electronic Mails, Fax, Memos and BusinessReports 
  Section 1  Electronic Mails 
  Section 2  Fax Communications 
  Section 3  Memos 
  Section 4 Business Reports
Chapter 7 Conference Organization 
  Section 1 Meeting Notice
  Section 2 Agenda
  Section 3 Meeting Minutes
Chapter 8 Human Resources Related Documents
  Section 1  Job Advertisement 
  Section 2 Notification of Job Offer 100
  Section 3  Notification of Termination 
Chapter 9 Job Application Letters，R6sum6 and ResignationLetters
  Section 1 Application Letters
  Section 2 R6sum6
  Section 3 Resignation Letters
Chapter 10 Inquiry。Offer&Counter-offer
  Section 1  Inquiry
  Section 2 Offers and Quotations
  Sectibn 3  Counter．offer 
Chapter 11 Placing and Acknowledging Orders
 Appendix：Introduction t0 Foreign Trade Terms
 Bibliography
 Keys for Reference