本書共設計8個學習單元，從旅游專業(yè)學生實際工作的需要出發(fā)進行設計和編寫，以旅游服務的整個工作過程為導向，包括迎接游客、住、食、行、游、娛、購、問題處理、歡送游客等方面，選用滿足生活職業(yè)需要的內(nèi)容，通過創(chuàng)設生活職業(yè)情境，突出“專業(yè)與服務崗位對接，專業(yè)課程內(nèi)容與職業(yè)標準對接，教學過程與服務過程對接”，促進語言技能的遷移。每個單元包括 Learning Gals(學習目標)、Vocabulary(詞匯)、Sentences(句型)、Dialogue(情景會話)、Tips(知識拓展)和 Summing-up(單元知識總結)。
Chapter 1 Receiving Tourists
Lesson 1 Greetings
Lesson 2 Meet the group
Lesson 3 Introduction
Chapter 2 Accommodation Service
Lesson 1 Hotel and room type introduction
Lesson 2 Check-in & Check-out service
Lesson 3 Room service
Lesson 4 Supporting facilities
Chapter 3 Food Service
Lesson 1 Food introduction
Lesson 2 Restaurant service
Lesson 3 Bar & drinks
Chapter 4 Transportation Service
Lesson 1 Taxi service & luggage storage service
Lesson 2 Vehicle types
Lesson 3 Directing the way
Chapter 5 Sightseeing Service
Lesson 1 Weizhou Island
Lesson 2 Li River
Lesson 3 Great Wall
Lesson 4 National Palace Museum
Chapter 6 Shopping Service
Lesson 1 Products introduction
Lesson 2 National Currency
Lesson 3 Shop Service
Chapter 7 Seeing-off Service and Follow-up service
Lesson 1 Farewell words
Lesson 2 Complaint handling
Lesson 3 Follow-up Service
Chapter 8 Emergency Handling
Lesson 1 Medical service
Lesson 2 Miss the flight/Flight delays
Lesson 3 Lost and found
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