PREFACE 前言 Module 1 The Front Desk Service 前廳服務(wù) Scene 1 Room Reservations Scene 2 Check In Scene 3 Check Out Scene 4 Bell Service Module 2 Housekeeping Department Service 客房服務(wù) Scene 1 Receiving Guests Scene 2 Housekeeping Scene 3 Special Service Scene 4 Laundry Service Module 3 Food and Beverage Department Service 餐飲服務(wù) Scene 1 Cooking Methods and Ingredients Scene 2 Service During the Meal(1) Scene 3 Service During the Meal(2) Scene 4 Beverage Service Module 4 Concierge 禮賓 Scene 1 Hotel VIP Service Scene 2 Convention and Exhibition Scene 3 Providing Information Scene 4 Finance Module 5 Other Hotel Service 其他酒店服務(wù) Scene 1 Recreation Service Scene 2 Handling Complaints Scene 3 Sales and Marketing Scene 4 Guest Service Module 6 Interview 面食 Scene 1 Get to Know Hotel and Yourself Scene 2 Interview Criteria Scene 3 English Resume Scene 4 Orientation