項(xiàng)目績(jī)效管理：項(xiàng)目考核與監(jiān)控指標(biāo)的設(shè)計(jì)和量化（第4版）
定 價(jià)：108 元
叢書名：項(xiàng)目管理核心資源庫(kù)
- 作者：（美）Harold Kerzner（哈羅德·科茲納）
- 出版時(shí)間：2024/8/1
- ISBN：9787121480546
- 出 版 社：電子工業(yè)出版社
- 中圖法分類：F272
- 頁(yè)碼：
- 紙張：
- 版次：
- 開本：16開
本書系統(tǒng)地講解了，在企業(yè)多項(xiàng)目運(yùn)作的環(huán)境中，如何設(shè)計(jì)和開展多項(xiàng)目運(yùn)營(yíng)管理的績(jī)效考核和評(píng)價(jià)機(jī)制，以幫助正處于轉(zhuǎn)型變革中的企業(yè)有效地建立新環(huán)境下的評(píng)價(jià)和管控機(jī)制，達(dá)成轉(zhuǎn)型目標(biāo)。本書可以指導(dǎo)讀者設(shè)計(jì)項(xiàng)目管理的評(píng)價(jià)指標(biāo)，并與企業(yè)經(jīng)營(yíng)指標(biāo)和其他相關(guān)職能指標(biāo)鏈接，實(shí)現(xiàn)企業(yè)運(yùn)營(yíng)和項(xiàng)目的快速?zèng)Q策，推動(dòng)企業(yè)項(xiàng)目管理從粗放型、模糊化向精細(xì)化、定量化發(fā)展，從而提升企業(yè)管理的成熟度。在第4版中，作者更新了部分案例和行業(yè)示例，并大幅擴(kuò)充了有關(guān)敏捷實(shí)踐的內(nèi)容。
哈羅德·科茲納，國(guó)際學(xué)習(xí)集團(tuán)高級(jí)執(zhí)行總監(jiān)。國(guó)際學(xué)習(xí)集團(tuán)是一家在世界范圍內(nèi)提供專業(yè)培訓(xùn)和咨詢服務(wù)的全球?qū)W習(xí)方案解決公司�？破澕{博士在項(xiàng)目管理行業(yè)內(nèi)的深遠(yuǎn)影響，促使國(guó)際學(xué)習(xí)集團(tuán)協(xié)同項(xiàng)目管理協(xié)會(huì)建立了“年度科茲納國(guó)際項(xiàng)目經(jīng)理獎(jiǎng)”，每年對(duì)杰出PMP持證者或全球范圍內(nèi)同等級(jí)人員進(jìn)行嘉獎(jiǎng)。
李聃資深項(xiàng)目管理專家，擁有10多年的項(xiàng)目管理方面的咨詢和培訓(xùn)經(jīng)驗(yàn)。曾就職于世界500強(qiáng)企業(yè)，擔(dān)任過(guò)多家企業(yè)的PMO領(lǐng)導(dǎo)者。多次受邀擔(dān)任SAFe、DevOpsDays等大會(huì)的演講者。獲得了54個(gè)國(guó)際認(rèn)證，涉及項(xiàng)目管理、產(chǎn)品管理、精益、敏捷、DevOps、IT服務(wù)管理等領(lǐng)域。譯有《SAFe 4.5》《DevOps最佳實(shí)踐》《項(xiàng)目管理工具箱》等書籍。周琴軟件開發(fā)經(jīng)理，CSM、PMP、DevOps Master、國(guó)際專業(yè)教練ACTP，是情商教練和敏捷踐行者。擁有超過(guò)15年的世界500強(qiáng)企業(yè)的實(shí)戰(zhàn)經(jīng)驗(yàn)，為這些企業(yè)提供大規(guī)模敏捷、項(xiàng)目管理和項(xiàng)目組合管理、價(jià)值流管理的解決方案。關(guān)注敏捷轉(zhuǎn)型，曾擔(dān)任產(chǎn)品負(fù)責(zé)人、研發(fā)管理、敏捷教練，主持過(guò)團(tuán)隊(duì)的敏捷轉(zhuǎn)型、轉(zhuǎn)型設(shè)計(jì)等工作。譯有《用看板管理敏捷項(xiàng)目》。孫爽項(xiàng)目管理從業(yè)者，曾就職于貝殼、滴滴、百度等互聯(lián)網(wǎng)公司，具有豐富的互聯(lián)網(wǎng)業(yè)務(wù)及產(chǎn)品項(xiàng)目管理經(jīng)驗(yàn)，現(xiàn)就職于寶馬(中國(guó))北京研發(fā)中心，專注于車機(jī)語(yǔ)音系統(tǒng)的軟件開發(fā)項(xiàng)目管理。獲得PMP、ACP、PBA、PRINCE II、SAFe、PSMII等國(guó)際認(rèn)證，以及人事部筆譯二級(jí)證書。張晨資深項(xiàng)目管理專家，擁有豐富的國(guó)際項(xiàng)目管理經(jīng)驗(yàn)。在市場(chǎng)營(yíng)銷、渠道管理、系統(tǒng)集成和產(chǎn)品研發(fā)等多個(gè)關(guān)鍵領(lǐng)域，長(zhǎng)期致力于項(xiàng)目管理理論與實(shí)踐的結(jié)合。曾就職于佳能、華碩、神州數(shù)碼、中國(guó)交建，曾參與科倫坡港口城、深圳地鐵、成都地鐵及港珠澳大橋等重要工程。獲得PMP、NPDP、DevOps等國(guó)際認(rèn)證，在項(xiàng)目管理方面具有獨(dú)特視角和見解。
第1 章 項(xiàng)目管理的變化趨勢(shì)·································································1
1.0 介紹·····················································································2
1.1 高管對(duì)項(xiàng)目管理的觀點(diǎn)···························································2
1.2 復(fù)雜項(xiàng)目···············································································5
1.3 全球項(xiàng)目管理······································································.12
1.4 項(xiàng)目管理方法論和框架··························································.14
1.5 有效治理的必要性································································.19
1.6 約定項(xiàng)目管理······································································.19
1.7 客戶關(guān)系管理······································································.21
1.8 項(xiàng)目管理的其他發(fā)展·····························································.22
1.9 從一個(gè)新的視角來(lái)定義項(xiàng)目成功··············································.23
1.10 無(wú)紙化項(xiàng)目管理的發(fā)展························································.28
1.11 項(xiàng)目管理成熟度和度量指標(biāo)··················································.29
1.12 項(xiàng)目管理標(biāo)桿對(duì)照和度量指標(biāo)···············································.33
1.13 結(jié)論················································································.38
第2 章 度量指標(biāo)改善的驅(qū)動(dòng)力··························································.39
2.0 介紹··················································································.39
2.1 干系人關(guān)系管理···································································.40
2.2 項(xiàng)目審計(jì)和PMO ·································································.50
2.3 對(duì)范圍蔓延的介紹································································.51
2.4 項(xiàng)目健康檢查······································································.57
2.5 管理不良項(xiàng)目······································································.62
第3 章 度量指標(biāo)·············································································.75
3.0 介紹··················································································.75
3.1 項(xiàng)目管理度量指標(biāo)：早期·······················································.76
3.2 項(xiàng)目管理度量指標(biāo)：當(dāng)前視角·················································.78
3.3 對(duì)度量指標(biāo)管理的誤解··························································.79
3.4 向企業(yè)高管推銷度量指標(biāo)管理·················································.80
3.5 理解度量指標(biāo)······································································.81
3.6 度量指標(biāo)管理缺乏支持的原因·················································.86
3.7 在員工績(jī)效評(píng)估中使用度量指標(biāo)··············································.87
3.8 度量指標(biāo)的特征···································································.87
3.9 度量指標(biāo)類別和類型·····························································.89
3.10 選擇度量指標(biāo)····································································.92
3.11 選擇度量指標(biāo)/KPI 所有者·····················································.95
3.12 度量指標(biāo)和信息系統(tǒng)···························································.95
3.13 關(guān)鍵成功因素····································································.96
3.14 度量指標(biāo)和 PMO ·······························································.98
3.15 度量指標(biāo)和項(xiàng)目監(jiān)督/治理····················································101
3.16 度量指標(biāo)的陷阱·································································101
3.17 推廣度量指標(biāo)····································································102
3.18 丘吉爾唐斯公司的項(xiàng)目績(jī)效評(píng)估方法······································102
第4 章 關(guān)鍵績(jī)效指標(biāo)····································································.107
4.0 介紹··················································································108
4.1 KPI 的需要·········································································108
4.2 KPI 的使用·········································································112
4.3 KPI 的分解·········································································113
4.4 KPI 的特征·········································································115
4.5 KPI 的類別·········································································119
4.6 KPI 的選擇·········································································120
4.7 KPI 測(cè)量············································································1
書單推薦
