第1章 企業(yè)導(dǎo)師制概述······································································1
1.1 導(dǎo)師與導(dǎo)師制·········································································1
1.2 企業(yè)常見的導(dǎo)師與導(dǎo)師制··························································3
企業(yè)導(dǎo)師類型·········································································3
導(dǎo)師與教練············································································5
企業(yè)導(dǎo)師制類型······································································6
1.3 企業(yè)導(dǎo)師制的價值·································································10
企業(yè)層面·············································································10
導(dǎo)師層面·············································································11
被輔導(dǎo)者層面·······································································11
1.4 企業(yè)導(dǎo)師制的成功要素····························································12
企業(yè)導(dǎo)師制應(yīng)用的常見痛點·····················································12
企業(yè)導(dǎo)師制項目的成功要素·····················································14
1.5 嵌入S-OJT的導(dǎo)師制項目AD5SE模型介紹·································16
S-OJT的起源·······································································16
AD5SE模型介紹···································································17
本章關(guān)鍵點·················································································19
第2章 獲取共識是導(dǎo)師制成功的基礎(chǔ)··················································20
2.1 確認(rèn)人才需求·······································································20
銷售能力復(fù)制·······································································20
連鎖/零售行業(yè)的人才培養(yǎng)·······················································21
專業(yè)技能類人才培養(yǎng)······························································22
2.2 獲取高管支持·······································································25
2.3 制定導(dǎo)師制項目的目標(biāo)宣言·····················································27
建立價值證據(jù)鏈····································································27
制定項目目標(biāo)宣言·································································30
本章關(guān)鍵點·················································································33
第3章 編寫導(dǎo)師管理制度，從制度層面保障導(dǎo)師制落地··························34
3.1 導(dǎo)師的選拔制度（選）···························································35
導(dǎo)師的類型、角色和職責(zé)························································35
導(dǎo)師的勝任標(biāo)準(zhǔn)····································································37
導(dǎo)師的招募··········································································39
導(dǎo)師的選拔··········································································40
3.2 導(dǎo)師的任用管理制度（用）·····················································40
檔案管理·············································································40
績效管理·············································································41
積分管理·············································································42
退出機制·············································································42
3.3 導(dǎo)師的發(fā)展和培養(yǎng)體系（育）··················································43
導(dǎo)師的發(fā)展通道····································································43
導(dǎo)師的認(rèn)證··········································································44
導(dǎo)師學(xué)習(xí)地圖·······································································45
3.4 導(dǎo)師的激勵制度（激勵）························································46
評優(yōu)與表彰··········································································47
現(xiàn)金報酬與獎勵····································································47
發(fā)放導(dǎo)師紀(jì)念品····································································48
與績效、能力提升、晉升等相關(guān)的激勵措施································48
本章關(guān)鍵點·················································································51
第4章 設(shè)計導(dǎo)師制項目，推動導(dǎo)師制執(zhí)行············································52
4.1 項目的整體設(shè)計····································································52
項目范圍·············································································52
項目周期·············································································53
項目類型·············································································53
師徒匹配·············································································54
活動設(shè)計·············································································56
項目設(shè)計的整體呈現(xiàn)······························································57
4.2 項目的進度管理····································································58
確定進度目標(biāo)·······································································58
編制進度計劃·······································································59
4.3 項目的人力資源、干系人及溝通管理·········································60
項目發(fā)起人：重點管理···························································61
業(yè)務(wù)部門：令其滿意······························································62
導(dǎo)師：監(jiān)督··········································································62
被輔導(dǎo)者：隨時告知······························································63
項目執(zhí)行者：隨時告知···························································63
4.4 項目的風(fēng)險管理····································································64
來自項目發(fā)起人和業(yè)務(wù)部門的風(fēng)險············································65
來自導(dǎo)師的風(fēng)險····································································65
來自被輔導(dǎo)者的風(fēng)險······························································65
來自項目執(zhí)行者的風(fēng)險···························································66
本章關(guān)鍵點·················································································67
第5章 啟動導(dǎo)師制項目，多方培育導(dǎo)師文化·········································68
5.1 儀式強化·············································································68
拜師儀式流程·······································································69
拜師帖、收徒帖····································································69
簽訂師徒協(xié)議·······································································71
5.2 領(lǐng)導(dǎo)率先·············································································72
認(rèn)知層面·············································································72
行為層面·············································································73
表率層面·············································································74
5.3 標(biāo)桿示范·············································································74
標(biāo)桿示范的內(nèi)容····································································75
標(biāo)桿示范的宣導(dǎo)····································································75
5.4 培訓(xùn)宣導(dǎo)·············································································76
培訓(xùn)對象和時機的選取···························································76
培訓(xùn)內(nèi)容的開發(fā)與設(shè)計···························································77
培訓(xùn)形式的匹配····································································77
本章關(guān)鍵點·················································································80
第6章 開發(fā)導(dǎo)師手冊，支持導(dǎo)師成功··················································81
6.1 新人導(dǎo)師帶教手冊的編寫························································83
工作任務(wù)分析·······································································83
手冊內(nèi)容編寫·······································································86
6.2 新管理者輔導(dǎo)手冊的編寫························································92
建標(biāo)：建立管理者的能力素質(zhì)標(biāo)準(zhǔn)············································92
對標(biāo)：找準(zhǔn)測評工具，確定學(xué)員能力的優(yōu)劣勢·····························96
達(dá)標(biāo)：找準(zhǔn)提升內(nèi)容和方式，實現(xiàn)能力靶向培養(yǎng)··························97
本章關(guān)鍵點·················································································99
第7章 賦能師徒，拉動師徒關(guān)系建立·················································100
7.1 賦能導(dǎo)師············································································101
初級導(dǎo)師賦能······································································101
中級導(dǎo)師賦能······································································102
高級導(dǎo)師賦能······································································103
資深導(dǎo)師賦能······································································104
7.2 賦能徒弟············································································107
擺正心態(tài)············································································108
技能學(xué)習(xí)············································································110
增強信心············································································112
本章關(guān)鍵點················································································114
第8章 跟進及提供支持，保持師徒激情··············································115
8.1 項目跟進············································································115
跟進內(nèi)容············································································116
跟進方式············································································117
跟進工具：電子系統(tǒng)·····························································119
進度反饋及公布機制·····························································121
8.2 提供支持············································································123
提供師徒所需的項目信息和材料··············································124
提供與項目相關(guān)的疑問解答····················································126
提供師徒所需的情感支持·······················································127
本章關(guān)鍵點················································································128
第9章 讓我們做得更好，評估并持續(xù)改善導(dǎo)師制項目····························129
9.1 評估項目成果和過程·····························································129
項目成果評估······································································130
項目過程評估······································································131
9.2 評選優(yōu)秀師徒······································································133
評選優(yōu)秀導(dǎo)師······································································134
評選優(yōu)秀徒弟······································································135
評選默契師徒······································································136
表彰優(yōu)秀師徒······································································136
9.3 制訂持續(xù)改善計劃································································137
項目變更管理······································································137
導(dǎo)師自我評估······································································138
本章關(guān)鍵點················································································141
第10章 企業(yè)導(dǎo)師制最佳實踐分享······················································142
10.1 金融企業(yè)關(guān)鍵核心崗位的導(dǎo)師制項目······································142
項目背景············································································142
項目目標(biāo)············································································143
項目難點············································································143
項目解決方案······································································143
項目關(guān)鍵產(chǎn)出成果································································144
項目價值············································································144
10.2 消費品企業(yè)疫情下校招生的導(dǎo)師制項目···································144
項目背景············································································144
項目目標(biāo)············································································145
項目難點············································································145
項目解決方案······································································145
項目關(guān)鍵產(chǎn)出成果································································146
項目價值············································································146
10.3 生產(chǎn)制造企業(yè)技能人才的導(dǎo)師制項目······································146
項目背景············································································146
項目目標(biāo)············································································147
項目難點············································································147
項目解決方案······································································147
項目關(guān)鍵產(chǎn)出成果································································148
項目價值············································································148
10.4 中層管理者后備培養(yǎng)項目中的導(dǎo)師賦能···································149
10.5 一崗多能導(dǎo)師制項目···························································150
附錄 8個工具表單··········································································152
附錄1 導(dǎo)師自薦表····································································152
附錄2 導(dǎo)師推薦表····································································153
附錄3 導(dǎo)師選拔評估表······························································154
附錄4 “新員工導(dǎo)師帶教輔導(dǎo)技巧”課程大綱································155
附錄5 “管理者后備導(dǎo)師輔導(dǎo)技巧”課程大綱································157
附錄6 基于嵌入S-OJT的導(dǎo)師制項目AD5SE 模型的過程評估表·········158
附錄7 被輔導(dǎo)者對導(dǎo)師的評估表··················································160
附錄8 導(dǎo)師自我評估及提升表·····················································161
參考文獻·························································································163
后 記·························································································165