UNIT ONE （管理與管理職能） 

PART ONE： TEXT FOR FAST READING SOME MYTHS ABOUT MANAGERS 

PART TWO： TEXT MANAGER ROLES 

PART THREE： TEXT FOR AUXILARY READING THE ROLE OF CEO： A ROUNDTABLE DISCUSSION 

UNIT TWO （管理思想與管理變革） 

PART ONE： TEXT FOR FAST READING THE EVOLUTION OF MANAGEMENT THOUGHT 

PART TWO： TEXT THREE SCHOOLS OF MANAGEMENT THOUGHT 

PART THREETEXT FOR AUXILIARY READING MANAGING IN THE NEW ECONOMY： EVOLUTION OR REVOLUTION？ 

UNIT THREE （管理與領(lǐng)導(dǎo)藝術(shù)） 

PART ONE： TEXT FOR FAST READING LEADING THE LEARNING ORGANIZATION 

PART TWO： TEXT HOW CULTURAL FACTORS AFFECT LEADERSHIP 

PART THREE： TEXT FOR AUXILIARY READING THE LOST ART OF LEADERSHIP 

UNIT FOUR （組織管理——學(xué)習(xí)型組織） 

PART ONE： TEXT FOR FAST READING MAKE LEARNING MATIER： BECOMING A LEARNING ORGANIZATION 

PART TWO： TEXT LEARNING ORGANIZATION 

PART THREE： TEXT FOR AUXILIARY READING THE FIVE AXIOMS FOR A LEARNING ORGANIZATION 

UNIT FIVE （戰(zhàn)略與計(jì)劃管理） 

PART ONE： TEXT FOR FAST READING /56 STRATEGIC PLANNING： AN ESSENTIAL TOOL FOR ORGANIZATION SUCCESS AND GROWTH 

PART TWO： TEXT INCREASING THE FIRMS STRATEGIC IQ DYNAMIC VERSUS STATIC STRATEGIC PLANNING 

PART THREE： TEXT FOR AUXILIARY READING STRATEGIC GROWTH MANAGEMENT 

UNIT SIX （管理控制與風(fēng)險(xiǎn)管理） 

PART ONE： TEXT FOR FAST READING THE CONTROL FUNCTION OF MANAGEMENT 

PART TWO： TEXT RISK ASSESSMENT AND RISK MANAGEMENT 

PART THREE： TEXT FOR AUXILIARY READING NEW RISKS IN INTERNATIONAL BUSINESS 

UNIT SEVEN （信息管理） 

PART ONE： TEXT FOR FAST READING MANAGEMENT INFORMATION SYSTEM （MIS） 

PART TWO： TEXT ESTABLISHING A MANAGEMENT INFORMATION SYSTEM 

PART THREE： TEXT FOR AUXILIARY READING INFORMATION MANAGEMENT 

UNIT EIGHT （目標(biāo)管理與流程現(xiàn)再造） 

PART ONE：TEXT FOR FAST READING MANAGEMENT BY OBJECTIVES 

PART TWO： TEXT PROCESS MAPPING AND BUSINESS PROCESS REDESIGN 

PART THREE： TEXT FOR AUXILIARY READING PROCESS WARS 

UNIT NINE （標(biāo)桿管理） 

PART ONE： TEXT FOR FAST READING BENCHMARKING INTANGIBLES 

PART TWO： TEXT BENCHMARKING 

PART THREE： TEXT FOR AUXILIARY READING BENCHMARKING： LEVERAGING BEST-PRACTICE STRATEGIES 

UNIT TEN （績效管理） 

PART ONE：TEXT FOR FAST READING BALANCED SCORECARD， BALANCED STRATEGIES 

PART TWO： TEXT ESTABLISHING BALANCED SCORECARDS 

PART THREE： TEXT FOR AUXILIARY READING A PROCESS APPROACH TO SIX SIGMA 

UNIT ELEVEN （知識(shí)管理） 

PART ONE： TEXT FOR FAST READING CORE COMPETENCIES OF KNOWLEDGE 

PART TWO： TEXT WHAT IS KNOWLEDGE AND CAN IT BE MANAGED？ 

PART THREE： TEXT FOR AUXILIARY READING PLAYING AN INTEGRAL ROLE IN KNOWLEDGE MANAGEMENT 

UNIT TWELVE （關(guān)系管理與價(jià)值管理） 

PART ONE： TEXT FOR FAST READING THE CUSTOMER VALUE CHAIN 

PART TWO： TEXT CUSTOMER RELATIONSHIP MANAGEMENT FACES THE CHANNEL CHALLENGE 

PART THREE： TEXT FOR AUXILIARY READING VALUE PLANNING： TIlE NEW APPROACH TO BUILDING VALUE EVERY DAY 

UNIT THIRTEEN （服務(wù)管理） 

PART ONE： TEXT FOR FAST READING SERVICE LEVEL AGREEMENTS： CONSEQUENCES FOR NON- PERFORMANCE 

PART TWO： TEXT THE SERVICE SUPPLY CHAIN： AN UNTAPPED OPPORT

UNITY 

PART THREE： TEXT FOR AUXILIARY READING CONSIDERATIONS FOR YOUR WEB-BASED CUSTOMER SUPPORT SOLUTION 

UNIT FOURTEEN （跨文化管理） 

PART ONE： TEXT FOR FAST READING WHAT IS INTERCULTURAL MANAGEMENT？ 

PART TWO： TEXT TRANSCULTURAL COMPETENCE， THE KEY TO LEADERSHIP IN A GLOBALISING WORLDFINANCIAL TIMES 

PART THREE： TEXT FOR AUXILIARY READING MIND THE GAP！ ——HOW TO ENSURE THAT GLOBAL E-TRAINING MEETS LOCAL REQUIREMENTS