《出境旅游領(lǐng)隊(duì)崗位培訓(xùn)教材：領(lǐng)隊(duì)英語》是出境旅游領(lǐng)隊(duì)人員培訓(xùn)用書。全書分為“出發(fā)前的準(zhǔn)備”、“在機(jī)場(chǎng)”、“在飛機(jī)上”、“入住酒店”、“在餐廳和酒吧”和“旅游觀光中”六章；每章又包含“出境領(lǐng)隊(duì)職責(zé)”、“實(shí)用專業(yè)詞匯”、“實(shí)用情景會(huì)話”、“注釋解疑”、“實(shí)用情景句型”和“附錄”六個(gè)模塊，力圖從多角度促進(jìn)領(lǐng)隊(duì)人員專業(yè)英語會(huì)話能力的提高�！冻鼍陈糜晤I(lǐng)隊(duì)崗位培訓(xùn)教材：領(lǐng)隊(duì)英語》按照領(lǐng)隊(duì)工作基本流程編寫，內(nèi)容力求貼近領(lǐng)隊(duì)實(shí)際工作。通過圖文并茂的形式．展現(xiàn)領(lǐng)隊(duì)工作的各個(gè)環(huán)節(jié)。編寫注重體現(xiàn)時(shí)代性、實(shí)操性與趣味性，直觀易懂，讓學(xué)習(xí)者“未到其地，先睹其貌“，能很好地指導(dǎo)缺乏實(shí)際工作經(jīng)驗(yàn)的領(lǐng)隊(duì)人員。
Chapter I Preparation： Before Departure出發(fā)前的準(zhǔn)備
Tour Leader's Spectrum of Duty出境領(lǐng)隊(duì)職責(zé)
Professional Terms實(shí)用專業(yè)詞匯
Situational Conversation實(shí)用情景會(huì)話
Situational Sentences實(shí)用情景句型
Chapter II At the Airport在機(jī)場(chǎng)
Tour Leader's Spectrum of Duty出境領(lǐng)隊(duì)職責(zé)
Professional Terms實(shí)用專業(yè)詞匯
Unit 1 Check in辦理登機(jī)手續(xù)
1．At the Information Desk在問訊處
2．At the Check-in Counter辦理登機(jī)手續(xù)、行李托運(yùn)
3．Transit and Transfer過境與轉(zhuǎn)機(jī)
4．Airport Announcements機(jī)場(chǎng)廣播
Unit 2 Immigration and Emigration辦理出人境手續(xù) Chapter I Preparation： Before Departure出發(fā)前的準(zhǔn)備
Tour Leader's Spectrum of Duty出境領(lǐng)隊(duì)職責(zé)
Professional Terms實(shí)用專業(yè)詞匯
Situational Conversation實(shí)用情景會(huì)話
Situational Sentences實(shí)用情景句型
Chapter II At the Airport在機(jī)場(chǎng)
Tour Leader's Spectrum of Duty出境領(lǐng)隊(duì)職責(zé)
Professional Terms實(shí)用專業(yè)詞匯
Unit 1 Check in辦理登機(jī)手續(xù)
1．At the Information Desk在問訊處
2．At the Check-in Counter辦理登機(jī)手續(xù)、行李托運(yùn)
3．Transit and Transfer過境與轉(zhuǎn)機(jī)
4．Airport Announcements機(jī)場(chǎng)廣播
Unit 2 Immigration and Emigration辦理出人境手續(xù)
1．Immigration Formalities辦理入境手續(xù)
2．Luggage Claiming提取行李
3．Customs Clearance通過海關(guān)
4．SecurityCheck安檢
5．Emigration Formalities辦理出境手續(xù)
6．Tax Refund辦理退稅手續(xù)
Unit 3 Dealing with Special Situations特殊情況處理，
1．Flight Being Delayed航班延誤
2．Missing the Flight錯(cuò)過航班
3．Without Enough Seats、沒有座位
4．Missing the Suitcase遺失行李箱
Situational Sentences實(shí)用情景句型
附錄
1．登機(jī)牌示例
2．世界各國主要航空公司代碼
3．機(jī)場(chǎng)指示牌
4．出入境卡
5．海關(guān)申報(bào)單
6．泰國落地簽證申請(qǐng)表
Chapter III On Board在飛機(jī)上
Tour Leader's Spectrum of Duty出境領(lǐng)隊(duì)職責(zé)
Professional Terms實(shí)用專業(yè)詞匯
Unit 1 Getting Passengers Seated幫助客人就座
1．Helping Group Members Find Their Seats幫客人找到座位
2．Helping Guests Sit with Comfort幫客人舒適人座
Unit 2 Passengers Not Feeling Well乘客感覺不適
1．Passengers Feeling Sick客人暈機(jī)
2．Passengers Feeling Cold客人覺得冷
Unit 3 Services on Board機(jī)上服務(wù)
1．Asking for Drinks要飲料
2．Meal on Board機(jī)上用餐
Unit 4 Before Landing飛機(jī)著陸前
1．Asking for Entry Cards and Customs Declarations索要人境卡和海關(guān)申報(bào)單
2．Inquiry問詢
Situational Sentences實(shí)用情景句型
附錄
1．機(jī)場(chǎng)飛機(jī)晚點(diǎn)廣播
2．空姐上飛機(jī)時(shí)說的英文廣播詞
3．餐前廣播
4．降落之前
5．快要到達(dá)跑道時(shí)
6．降落時(shí)
7．夜間飛行
Tour Leader's Spectrum of Duty出境領(lǐng)隊(duì)職責(zé)
Professional Terms實(shí)用專業(yè)詞匯
Chapter IV Check in at the Hotel入住酒店
Unit 1 Check in登記人住
1．Room Reservation for a Tourist Group代客訂房
2．Check in住宿登記
3．Bellman行李員
Unit 2 Services各種服務(wù)
1．MorningCall叫早服務(wù)
2．Room Service送餐服務(wù)
3．Laundry Service洗衣服務(wù)
4．Mail Service郵寄服務(wù)
5．Concierge禮賓部
Unit 3 Cashier出納員
1．Foreign Currency Exchange兌換外幣
2．Check out退房
Unit 4 The Telephone Switchboard電話總機(jī)
1．Making an IDD Call國際直撥電話
2．Making a Person-to-person Call叫人電話
3．Making a Collect Call對(duì)方付費(fèi)電話
Unit 5 Handling Guests' Complaints處理投訴
1．Rude Manner行為粗魯
2．Complaining about Services服務(wù)投訴
3．Changing Room換房
4．At the Lost and Found失物招領(lǐng)處
5．The Call Never Got Through電話打不通
Situational Sentences實(shí)用情景句型
附錄
世界著名酒店LOGO
Chapter V At the Restaurant/Bar在餐廳和酒吧
Tour Leader's Spectrum of Duty出境領(lǐng)隊(duì)職責(zé)
Professional Terms實(shí)用專業(yè)詞匯
Unit 1 Getting Seated and Ordering Dishes就座與點(diǎn)菜
1．Getting Seated就座
2．Ordering Dishes點(diǎn)菜
3．Having Group Meal團(tuán)隊(duì)餐
Unit 2 Serving Dishes上菜
1．ServingDishes上菜
2．Serving the Wrong Dish上錯(cuò)菜
Unit 3 Ways of Payment付款方式
1．Paying in Cash現(xiàn)金結(jié)賬
2．Paying by Credit Card信用卡結(jié)賬
Unit 4 At the Bar在酒吧
1．Looking forthe Bar找酒吧
2．Ordering Drinks點(diǎn)飲料
Situational Sentences實(shí)用情景句型
附錄
1．Sundae
2．Cocktail
3．Beer
Chapter VI During Sightseeing旅游觀光中
Tour Leader's Spectrum of Duty出境領(lǐng)隊(duì)職責(zé)
Professional Terms實(shí)用專業(yè)詞匯
Unit 1 Shopping購物
1．At the Duty Free Shop在免稅店
2．Tax Refund退稅
Unit 2 Traffic交通
1．Taxi出租車
2．Bus公共汽車
3．Subway地鐵
Unit 3 Sightseeing觀光旅游
1．CityTour市內(nèi)觀光
2．Buying Group Tickets購買團(tuán)體票
3．Sightseeing觀光
4．Shows看表演
Unit 4 Handling Emergencies處理突發(fā)事件
1．Articles Getting Lost物品丟失
2．Asking the way迷路問路
3．Tourists Illegally Overstay游客非法滯留
4．A Sudden Headache突然頭痛
5．Seeing the Doctor看醫(yī)生
6．Accidents意外事故
Situational Sentences實(shí)用情景句型
附錄
世界主要國家及主要城市應(yīng)急電話號(hào)碼指南
參考文獻(xiàn)
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