An Overview of Business Communication 1

Part One Business Letters
Chapter1 Parts and Formats of Business Letters 6
Chapter2 Sales Letters 13
Chapter3 Inquiries 22
Chapter4 Reply to Inquiries 31
Chapter5 Offers and Counter Proposals 41
Chapter6 Orders and Supplies 54
Chapter7 Letters Concerning Shipment 71
Chapter8 Letters about L/C Payment 87
Chapter9 Letters about Debt Collection 102
Chapter10 Claim and Adjustment Letters 114

Part Two Internal Business Communication
Chapter11 Memos 132
Chapter12 Reports 148
Chapter13 Meeting Minutes 172

Part Three Miscellaneous Letters
Chapter14 Goodwill Letters（Ⅰ） 184
Chapter15 Goodwill Letters（Ⅱ） 196
Chapter16 Goodwill Letters（Ⅲ） 210
Chapter17 Application Letters 222
Chapter18 Resume 233
Chapter19 Recommendations 245
Chapter20 Hiring Letters 258
Chapter21 Resignations and Replies 269
Chapter22 Appointments and Reservations 277
Chapter23 Faxes 286
Chapter24 Emails 295
Bibliography 304