本教材根據(jù)全渠道數(shù)字化運(yùn)營(yíng)中網(wǎng)絡(luò)營(yíng)銷崗位的工作要求,提煉、梳理并整合了相關(guān)知識(shí)點(diǎn)和技能 點(diǎn)。本教材按照模塊化課程建設(shè)要求設(shè)置了四大學(xué)習(xí)模塊,分別為基礎(chǔ)認(rèn)知與市場(chǎng)分析,網(wǎng)絡(luò)營(yíng)銷平臺(tái) 搭建,網(wǎng)絡(luò)營(yíng)銷工具、方式與方法,網(wǎng)絡(luò)營(yíng)銷綜合案例分析,內(nèi)容涵蓋了初始網(wǎng)絡(luò)營(yíng)銷、網(wǎng)絡(luò)營(yíng)銷市場(chǎng) 分析(場(chǎng))、網(wǎng)絡(luò)環(huán)境下商品認(rèn)知(貨)、網(wǎng)絡(luò)環(huán)境下消費(fèi)者行為分析(人)、營(yíng)銷平臺(tái)搭建、SEO 與 SEM、網(wǎng)絡(luò)廣告、微信營(yíng)銷、微博營(yíng)銷、社群營(yíng)銷、直播營(yíng)銷與短視頻營(yíng)銷等內(nèi)容,內(nèi)容緊貼崗位實(shí)際。 本教材以具有特色的“案例精選”為引領(lǐng),配合“相關(guān)知識(shí)”和“項(xiàng)目實(shí)訓(xùn)”,積極探索、落實(shí)了理實(shí) 一體化教學(xué),內(nèi)容深入淺出,通過(guò)做中學(xué)、學(xué)中做,舉一反三,幫助讀者全面了解、掌握全渠道數(shù)字化 運(yùn)營(yíng)中網(wǎng)絡(luò)營(yíng)銷工作崗位的知識(shí)與技能。同時(shí),通過(guò)“思政小課堂”將素質(zhì)教育有機(jī)融入項(xiàng)目學(xué)習(xí)中。 本教材采用活頁(yè)式的教材編寫(xiě)形式,適合作為職業(yè)院校電子商務(wù)、市場(chǎng)營(yíng)銷及相關(guān)專業(yè)的教材,也 可作為從事電子商務(wù)、網(wǎng)絡(luò)營(yíng)銷及相關(guān)從業(yè)人員的參考用書(shū),還可作為相關(guān)培訓(xùn)班的教學(xué)用書(shū)。
商瑋教授,浙江經(jīng)貿(mào)職業(yè)技術(shù)學(xué)院原院長(zhǎng),研究方向?yàn)殡娮由虅?wù)、網(wǎng)絡(luò)營(yíng)銷。中國(guó)電子商務(wù)協(xié)會(huì)高級(jí)專家,二級(jí)電子商務(wù)師,全國(guó)農(nóng)業(yè)職業(yè)教育教學(xué)名師,浙江省高職工商管理類教學(xué)指導(dǎo)委員會(huì)電子商務(wù)分委會(huì)副主任,中國(guó)高等職業(yè)技術(shù)教育研究會(huì)電子商務(wù)與物流專業(yè)協(xié)作委員會(huì)常務(wù)理事,TTT國(guó)際職業(yè)培訓(xùn)師,浙江省高職高專學(xué)科帶頭人,浙江省電子商務(wù)特色專業(yè)主持人。
模塊一 基礎(chǔ)認(rèn)知與市場(chǎng)分析
項(xiàng)目一 初識(shí)網(wǎng)絡(luò)營(yíng)銷...........................................................................................................2
學(xué)習(xí)目標(biāo) ..........................................................................................................................2
項(xiàng)目概述 ..........................................................................................................................2
知識(shí)學(xué)習(xí) ..........................................................................................................................2
相關(guān)案例 ..........................................................................................................................10
項(xiàng)目二 網(wǎng)絡(luò)營(yíng)銷市場(chǎng)分析(場(chǎng)).......................................................................................14
學(xué)習(xí)目標(biāo) ..........................................................................................................................14
項(xiàng)目概述 ..........................................................................................................................14
知識(shí)學(xué)習(xí) ..........................................................................................................................14
相關(guān)案例 ..........................................................................................................................20
項(xiàng)目三 網(wǎng)絡(luò)環(huán)境下商品認(rèn)知(貨)...................................................................................22
學(xué)習(xí)目標(biāo) ..........................................................................................................................22
項(xiàng)目概述 ..........................................................................................................................22
知識(shí)學(xué)習(xí) ..........................................................................................................................22
相關(guān)案例 ..........................................................................................................................26
項(xiàng)目四 網(wǎng)絡(luò)環(huán)境下消費(fèi)者行為分析(人).......................................................................30
學(xué)習(xí)目標(biāo) ..........................................................................................................................30
項(xiàng)目概述 ..........................................................................................................................30
知識(shí)學(xué)習(xí) ..........................................................................................................................30
相關(guān)案例 ..........................................................................................................................38
模塊二 網(wǎng)絡(luò)營(yíng)銷平臺(tái)搭建
項(xiàng)目五 營(yíng)銷平臺(tái)搭建...........................................................................................................44
學(xué)習(xí)目標(biāo) ..........................................................................................................................44
項(xiàng)目概述 ..........................................................................................................................44
案例精選——營(yíng)銷平臺(tái)搭建:馬蜂窩 ...........................................................................45
相關(guān)知識(shí) ..........................................................................................................................65
項(xiàng)目實(shí)訓(xùn) ..........................................................................................................................72
項(xiàng)目六 SEO 與 SEM .............................................................................................................74
學(xué)習(xí)目標(biāo) ..........................................................................................................................74
項(xiàng)目概述 ..........................................................................................................................74
案例精選——SEO 與 SEM:網(wǎng)易云課堂 .....................................................................75
相關(guān)知識(shí) ..........................................................................................................................100
項(xiàng)目實(shí)訓(xùn) ..........................................................................................................................104
模塊三 網(wǎng)絡(luò)營(yíng)銷工具、方式與方法
項(xiàng)目七 網(wǎng)絡(luò)廣告...................................................................................................................108
學(xué)習(xí)目標(biāo) ..........................................................................................................................108
項(xiàng)目概述 ..........................................................................................................................108
案例精選——家裝品牌網(wǎng)絡(luò)廣告營(yíng)銷:智樂(lè)居 ...........................................................109
相關(guān)知識(shí) ..........................................................................................................................113
項(xiàng)目實(shí)訓(xùn) ..........................................................................................................................123
項(xiàng)目八 微信營(yíng)銷...................................................................................................................125
學(xué)習(xí)目標(biāo) ..........................................................................................................................125
項(xiàng)目概述 ..........................................................................................................................125
案例精選——女裝品牌微信營(yíng)銷:譚飛女裝 ...............................................................126
相關(guān)知識(shí) ..........................................................................................................................139
項(xiàng)目實(shí)訓(xùn) ..........................................................................................................................147
項(xiàng)目九 微博營(yíng)銷...................................................................................................................150
學(xué)習(xí)目標(biāo) ..........................................................................................................................150
項(xiàng)目概述 ..........................................................................................................................150
案例精選——微博推廣:喜馬拉雅 ...............................................................................151
相關(guān)知識(shí) ..........................................................................................................................159
項(xiàng)目實(shí)訓(xùn) ..........................................................................................................................166
項(xiàng)目十 社群營(yíng)銷...................................................................................................................168
學(xué)習(xí)目標(biāo) ..........................................................................................................................168
項(xiàng)目概述 ..........................................................................................................................168
案例精選——私域流量的沉淀與運(yùn)營(yíng):百果園 ...........................................................169
相關(guān)知識(shí) ..........................................................................................................................179
項(xiàng)目實(shí)訓(xùn) ..........................................................................................................................183
項(xiàng)目十一 直播營(yíng)銷與短視頻營(yíng)銷.......................................................................................185
學(xué)習(xí)目標(biāo) ..........................................................................................................................185
項(xiàng)目概述 ..........................................................................................................................185
案例精選——“直播 + 短視頻”雙輪驅(qū)動(dòng):洪陵羊絨 ..............................................186
相關(guān)知識(shí) ..........................................................................................................................202
項(xiàng)目實(shí)訓(xùn) ..........................................................................................................................208
項(xiàng)目十二 其他媒體營(yíng)銷.......................................................................................................211
學(xué)習(xí)目標(biāo) ..........................................................................................................................211
項(xiàng)目概述 ..........................................................................................................................211
案例精選——多平臺(tái)聯(lián)動(dòng):攜程旅行網(wǎng) .......................................................................212
相關(guān)知識(shí) ..........................................................................................................................224
項(xiàng)目實(shí)訓(xùn) ..........................................................................................................................229
模塊四 網(wǎng)絡(luò)營(yíng)銷綜合案例分析
項(xiàng)目十三 網(wǎng)絡(luò)營(yíng)銷方案策劃與實(shí)施...................................................................................234
學(xué)習(xí)目標(biāo) ..........................................................................................................................234
項(xiàng)目概述 ..........................................................................................................................234
案例精選——屈臣氏品牌網(wǎng)絡(luò)營(yíng)銷方案策劃與實(shí)施 ...................................................235
相關(guān)知識(shí) ..........................................................................................................................250
項(xiàng)目實(shí)訓(xùn) ..........................................................................................................................253
項(xiàng)目十四 網(wǎng)絡(luò)營(yíng)銷效果分析...............................................................................................256
學(xué)習(xí)目標(biāo) ..........................................................................................................................256
項(xiàng)目概述 ..........................................................................................................................256
案例精選——i 博導(dǎo)平臺(tái)網(wǎng)絡(luò)營(yíng)銷效果分析 .................................................................256
相關(guān)知識(shí) ..........................................................................................................................269
項(xiàng)目實(shí)訓(xùn) ..........................................................................................................................273