Module One Departing from China 中國出境
Lesson l Inquiring at Airport Terminal 航站樓問訊
Dialogue 1 At check—in counter在值機(jī)柜臺
Dialogue 2 At boarding gate 在登機(jī)門
Lesson 2 Check．in 值機(jī)
Dialogue 1 Routine check．in 常規(guī)值機(jī)
Dialogue 2 Group check—in 團(tuán)體值機(jī)
Dialogue 3 DIY check—in 自助值機(jī)
Lesson 3 Handling Contingencies 處理意外事件
Dialogue 1 Luggage overweight 行李超重
Dialogue 2 Delayed flight 航班延誤
Dialogue 3 Latecomer guest 遲到客人

Module Two En route by Air 飛行途中
Lesson 1 Getting Aboard 登機(jī)
Dialogue 1 While the group taking seats 團(tuán)隊(duì)登機(jī)就座時(shí)
Dialogue 2 In—flight Wi—Fi service 機(jī)上無線上網(wǎng)服務(wù)
Dialogue 3 Using mobile device on board 機(jī)上使用移動(dòng)設(shè)備
Lesson 2 F&B Service on Board 機(jī)上餐飲服務(wù)
Dialogue 1 Mealtime service 正餐服務(wù)
Dialogue 2 During light refreshment提供便餐時(shí)
Lesson 3 Miscellaneous in．flight Services 各類機(jī)上服務(wù)
Dialogue 1 Helping the guest in need 幫助有需要的客人
Dialogue 2 DFS on board 機(jī)上免稅店

Module Three Entry to Destination Country 目的地國家入境
Lesson 1 Immigration Formalities 入境手續(xù)
Dialogue 1 ADS visa is processed 旅游團(tuán)簽過關(guān)
Dialogue 2 Clearance for business delegation 商務(wù)團(tuán)通關(guān)
Lesson 2 Luggage Claiming 提取行李
Dialogue l At luggage claim 在行李提取處
Dialogue 2 Handling luggage contingency 處理行李意外
Lesson 3 Customs Clearance 海關(guān)放行
Dialogue 1 Going through red channel 物品申報(bào)
Dialogue 2 Dutiable and confiscated goods課稅和罰沒

Module Four At Hotel 在酒店
Lesson 1 Check．in 人住
Dialogue 1 Normal check—in 常規(guī)人住
Dialogue 2 Check—in problems 人住問題
Dialogue 3 Morning call&breakfast 叫早與早餐
Lesson 2 In．house Services 店內(nèi)服務(wù)
Dialogue 1 Extra bed or room 加床或加房
Dialogue 2 Laundry service 洗衣服務(wù)
Dialogue 3 F&B service 餐飲服務(wù)
Dialogue4 Wi—Fi service 無線上網(wǎng)服務(wù)
Lesson 3 Checkout 退房
Dialogue 1 Before check—out 退房前
Dialogue 2 At check—out 退房時(shí)

Module Five Catering Service 餐飲服務(wù)
Lesson 1 Group Meals at Restaurant 團(tuán)隊(duì)餐館用餐
Dialogue 1 Confirming reservation with restaurant 與餐館確認(rèn)訂餐
Dialogue 2 Mealtime help needed 用餐時(shí)需要幫助
Dialogue 3 When the group arrives late 團(tuán)隊(duì)用餐晚到
Lesson 2 Helping Guests Dine on Free Days 自由活動(dòng)日幫助客人
Dialogue 1 Ifguests want to dine out 如客人要外出用餐
Dialogue 2 If guests go for bar or pub 如客人要去酒吧
Lesson 3 Booking Group Meal or Cancelling Reserved Meal 團(tuán)隊(duì)訂餐或退餐
Dialogue 1 Booking group meal 訂團(tuán)隊(duì)餐
Dialogue 2 Canceling reserved meal 退團(tuán)隊(duì)餐

Module Six Sightseeing 游覽
Lesson 1 Communicating with Coach Driver 與大巴司機(jī)溝通
Dialogue 1 On next day’S schedule 關(guān)于第二天行程
Dialogue 2 EU drivers．hour rule 歐盟駕駛時(shí)間規(guī)定
Lesson 2 En Route to Tourist Attraction 赴景點(diǎn)途中
Dialogue 1 Getting stuck in traffic jam 交通堵塞
Dialogue 2 Purchasing admission tickets 購買門票
Dialogue 3 No berth at parking lot 停車場無車位
Lesson 3 Handling Contingencies 處理意外事件
Dialogue 1 Ifa guest goes astray 如客人走散
Dialogue 2 If a guest gets passport lost 如客人遺失護(hù)照

Module Seven Shopping 購物
Lesson 1 Shopping at Mall 商場購物
Dialogue 1 Department store shopping 百貨商店購物
Dialogue 2 UnionPay card 銀聯(lián)卡
Lesson 2 DFS&Tax Refllnd 免稅店與購物退稅
Dialogue 1 Purchasing at DFS 免稅店購物
Dialogue 2 Inquiring about tax refund 了解購物退稅

Module Eight Exit from Destination Country 目的地國家離境
Lesson 1 Tax Refund Procedures 退稅手續(xù)
Dialogue 1 Customs stamping 海關(guān)審核
Dialogue 2 Tax refunding 退稅兌現(xiàn)
Lesson 2 Online&了ransfer Check．in 網(wǎng)上與轉(zhuǎn)機(jī)值機(jī)
Dialogue 1 Online check。in 網(wǎng)上值機(jī)
Dialogue 2 Transfer check．in 轉(zhuǎn)機(jī)值機(jī)

Glossary 術(shù)語表
Appendix 附錄
1．A List of Countries’Emergency Police Call各國報(bào)警電話一覽
2．A Table of World Currencies世界各國貨幣
Bibliography 參考文獻(xiàn)