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    本書根據(jù)《高職高專教育英語課程教學(xué)基本要求》和空中乘務(wù)員實際工作需求而設(shè)計和編寫，旨在通過真實的行業(yè)背景、身臨其境的職業(yè)場景、原汁原味的客艙用語、實用豐富的民航知識和有針對性的練習(xí)來提高學(xué)生英語交際能力和客艙服務(wù)水平，實用性強。
    全書共20個單元，每單元由四部分組成。其中，每單元的Part One（對話）和Part Two（廣播詞）為本書的重點，應(yīng)在課堂上重點講解并讓學(xué)生充分練習(xí)，以達(dá)到學(xué)以致用的目的；Part Three（語音）應(yīng)在教師的指導(dǎo)下在課堂上完成；Part Four（閱讀）的內(nèi)容可以作為泛讀材料，要求學(xué)生在課前預(yù)習(xí)，上課時教師進(jìn)行檢查，并根據(jù)學(xué)生掌握的情況進(jìn)行適當(dāng)?shù)闹v解。
    本書可作為職業(yè)院�？罩谐藙�(wù)、航空服務(wù)等專業(yè)的教材，也可作為航空公司新引進(jìn)空中乘務(wù)員的英語培訓(xùn)教材，或空中乘務(wù)員復(fù)訓(xùn)時英語書面及口語測試的參考材料。

    隨著中國航空市場的蓬勃發(fā)展，國際航線的日漸增加，越來越多的航空公司開通了中國至世界各地的航班，如何提高機上服務(wù)水平成為各航空公司一項迫在眉睫的工作，要提高機上服務(wù)水平關(guān)鍵在于要有一支高素質(zhì)的空中乘務(wù)人員隊伍，提高空中乘務(wù)人員的英語實際應(yīng)用能力則是提高服務(wù)質(zhì)量的前提。
    《空乘英語》正是在這種情況下應(yīng)運而生的。本教材針對高職高專院�？罩谐藙�(wù)專業(yè)的英語課程，是以培養(yǎng)和提高學(xué)生的英語交際能力和機上的應(yīng)變能力為目標(biāo)的實用教材。本教材從培養(yǎng)高級應(yīng)用型人才的總體目標(biāo)出發(fā)，結(jié)合學(xué)生畢業(yè)后的工作實際，力求向?qū)W生提供其未來工作崗位所需要的專業(yè)英語知識技能，培養(yǎng)學(xué)生使用涉外業(yè)務(wù)英語的交際能力。本教材本著“以應(yīng)用為目的，實用為主，夠用為度”的原則，著重強調(diào)實用性、常識性和靈活性，把空中乘務(wù)工作中可能用到的英語詞匯、句型、語法和相關(guān)知識作為重點內(nèi)容，盡量避免過于生澀、專業(yè)的詞匯，使學(xué)生能夠真正學(xué)以致用，為高職高專培養(yǎng)實用型人才盡綿薄之力。
    《空乘英語》基本以實際客艙服務(wù)的程序為順序，共分20個單元。每個單元包含四個部分（Dialogues，Announcements，Phonetics，Reading），并且每一部分都配有針對性的練習(xí)，以提高學(xué)生的機上英語口頭交際能力、廣播能力，擴大其專業(yè)知識面。本教材旨在全面加強學(xué)生機上服務(wù)英語基本技能訓(xùn)練，培養(yǎng)學(xué)生實際運用英語的能力，使之在英語會話方面具備空中乘務(wù)工作所需要的基本能力。因此本教材在編寫中力求體現(xiàn)以下幾個特點。
    （1）以航空服務(wù)業(yè)為背景，以客艙服務(wù)工作程序為主線，培養(yǎng)學(xué)生正確的學(xué)習(xí)方法和獨立工作能力。
    （2）根據(jù)機上服務(wù)工作的實際需求，有針對性地培養(yǎng)學(xué)生的英語口頭表達(dá)能力，幫助學(xué)生掌握語言的交際功能。
    （3）在培養(yǎng)英語語言能力過程中，豐富學(xué)生在民航領(lǐng)域，尤其是航空商務(wù)英語方面的專業(yè)詞匯和實用知識，為學(xué)生將來步人社會從事航空服務(wù)行業(yè)工作，進(jìn)一步提高英語的交際能力打下基礎(chǔ)。
    本書由王遠(yuǎn)梅任主編，吳嘯驊、唐菁、韓海云任副主編，姜蘭、黃華、呂娜、徐嘩參編。全書由王遠(yuǎn)梅統(tǒng)稿。

    Flight crew is a group of people employed by an airline who have duties on board the aircraft. It consists of two kinds of people: those who are responsible for the safety， efficient operation of an aircraft and those who are responsible for the safety and wellbe- ing of passengers on a flight. The first kind is called pilots and the other, cabin crew.
    Pilots exercise command over the crew, including the co-pilots （first officers） and cabin crew. Aircraft are usually operated by two, three or four pilots, depending on the type of aircraft and length of journey. The pilot who is called the captain is the more senior one. He has full responsibility for the safety of the aircraft and its occupants.
    Pilots are needed in four areas: passenger scheduled services; passenger charter services; freight services; and business aviation （general aviation）. The business avia- tion is the biggest sector worldwide and includes private aircraft, flying schools, and companies transporting oil and gas workers to offshore rigs.
    Many consider flying to be a dream job but perhaps have an unrealistic idea about what it is really like. In fact, the job demands a great deal of personal commitment and self-sacrifice. A pilot has to pass stringent training courses, and then be tested in recur- rent training twice yearly in order to maintain the relevant license.
    Cabin crew is the people who are working with the passengers in the cabin. They attend to passengers needs throughout the flight, serving refreshments and selling du- ty-free goods, so customer service is vital. They are expected to be friendly, enthusias- tic and courteous at all times. Cabin crew can also be divided into two groups: the senior member is called flight director or purser and those who work under the senior member are called cabin attendants.
    A qualified cabin crew must be with lofty goals and passion. But thats not enough. High level of professionalism and hard working attitude are a must. Language is also important, and an excellent cabin crew must be able to communicate with passengers in  English fluently who are not sharing the same language.
    Cabin attendant should carry out a range of duties:   attending a pre-flight briefing, and crew members are assigned their tasks for the coming flight.

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