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本教程按照任務(wù)式教學(xué)模式，根據(jù)酒店各部門的基本服務(wù)流程，設(shè)計了12個項目單元。每個項目設(shè)計了六個活動，涵蓋崗位認知、服務(wù)技能、語言知識、基本技能實訓(xùn)、技能提升、反饋與總結(jié)。各個項目既注重語言的聽說技能，又注重酒店服務(wù)技能的實訓(xùn)（實訓(xùn)以典型任務(wù)為主，又涉及有非典型任務(wù)）。

Project 1 Room Reservation客房預(yù)訂
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評估
Project 2 Bell Service行李服務(wù)
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評估
Project 3 Check-in入住登記
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評估
Project 4 Switchboard總　機
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評估
Project 5 Chamber Service客房清潔服務(wù)
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評估
Project 6 Laundry Service洗衣服務(wù)
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評估
Project 7 Room Service客房送餐服務(wù)
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評估
Project 8 Seating the Guests安排客人就座
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評估
Project 9 Serving at the Table餐中服務(wù)
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評估
Project 10 Banquet Service宴會服務(wù)
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評估
Project 11 Convention and Exhibition Service會展服務(wù)
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評估
Project 12 Cashier’s Service收銀服務(wù)
Activity 1 Get to Know the Post崗位認知
Activity 2 Equip Yourself with the Serving Skills技能學(xué)習(xí)
Activity 3 Build Your Language語言儲備
Activity 4 Train Your Basic Skills技能實訓(xùn)
Activity 5 Further Your Skills技能提升
Activity 6 Evaluate Your Study學(xué)習(xí)評估
References參考書目

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