An Overview of Business Communication 
Part One Business Letters 
Chapter 1 Parts and Formats of Business Letters 
Chapter 2 Sales Letters 
Chapter 3 Inquiries 
Chapter 4 Reply to Inquiries 
Chapter 5 Offers and Counter Proposals 
Chapter 6 Orders and Supplies 
Chapter 7 Letters Concerning Shipment 
Chapter 8 Letters about L/C Payment 
Chapter 9 Letters about Debt Collection 
Chapter 10 Claim and Adjustment Letters 


Part Two Internal Business Communication 
Chapter 11 Memos 
Chapter 12 Reports 
Chapter 13 Meeting Minutes 
Part Three Miscellaneous Letters 
Chapter 14 Goodwill Letters （Ⅰ） 
Chapter 15 Goodwill Letters （Ⅱ） 
Chapter 16 Goodwill Letters （Ⅲ） 
Chapter 17 Application Letters 
Chapter 18 Resume 
Chapter 19 Recommendations 
Chapter 20 Hiring Letters 
Chapter 21 Resignations and Replies 
Chapter 22 Appointments and Reservations 
Chapter 23 Faxes 
Chapter 24 Emails 
Bibliography