工作中需要開口說英語時(shí)怎么辦？快來打開這套書吧！
本套叢書共包含三冊(cè)，分別是《酒店服務(wù)英語口語快速突破》《機(jī)場(chǎng)空
乘英語口語快速突破》《商務(wù)會(huì)展英語口語快速突破》，話題覆蓋面廣，章節(jié)
劃分清晰合理，收錄的都是行業(yè)中一定會(huì)用到的口語詞匯和句式，能夠滿足不
同行業(yè)工作者的需求。相信無論平時(shí)利用零散時(shí)間隨時(shí)隨地學(xué)習(xí)，還是應(yīng)急時(shí)
翻看查找，本套書都是您的首選。
《酒店服務(wù)英語口語快速突破》
身為酒店服務(wù)人員，碰到外國(guó)客人卻無法流暢地溝通，怎么辦？遇到棘
手的客人如何從容應(yīng)對(duì)？有客人投訴時(shí)如何禮貌得體地處理？……本書將帶你
進(jìn)入真實(shí)的工作場(chǎng)景，學(xué)習(xí)原汁原味的酒店英語口語和相關(guān)的服務(wù)技巧。
本書從酒店各個(gè)部門的工作出發(fā)，包含酒店住宿、前臺(tái)服務(wù)、客房服務(wù)、
餐飲服務(wù)、商務(wù)中心、休閑購(gòu)物和其他服務(wù)，共7 個(gè)方面的內(nèi)容。書中語言生動(dòng)、
簡(jiǎn)潔、有效，采用英美人常用的表達(dá)方式，便于讀者模仿記憶，并在實(shí)際工作
和交流中運(yùn)用。真實(shí)場(chǎng)景再現(xiàn)，全程掌控酒店服務(wù)英語口語。
《商務(wù)會(huì)展英語口語快速突破》
國(guó)際會(huì)展，可以將企業(yè)的產(chǎn)品推向全世界，這對(duì)每個(gè)企業(yè)來說都十分有
吸引力。欲參加國(guó)際會(huì)展，若沒有一口流利的英文，如何參展，如何接待客戶，
如何向國(guó)外客戶介紹產(chǎn)品，如何進(jìn)行商務(wù)洽談……本書再現(xiàn)一個(gè)國(guó)際會(huì)展的各
個(gè)環(huán)節(jié)，并模擬現(xiàn)場(chǎng)的英語會(huì)話，語言生動(dòng)活潑。幫助您即學(xué)即用，順利完成
會(huì)展。
本書從國(guó)際會(huì)展的各個(gè)環(huán)節(jié)出發(fā)，包含會(huì)展策劃、展前布展、會(huì)展接待、
會(huì)展期間、會(huì)展洽談、展后工作和專業(yè)展會(huì)，共7 個(gè)方面的內(nèi)容。本書從詞匯
到句型、再到展會(huì)場(chǎng)景對(duì)話，層層深入、層層推進(jìn)，使讀者不僅能夠掌握國(guó)際
會(huì)展專業(yè)英語，還能了解會(huì)展的具體操作流程和業(yè)務(wù)知識(shí)。
《機(jī)場(chǎng)空乘英語口語快速突破》
本書以極具代表性的情景詞匯、常用表達(dá)、貼近實(shí)際工作的對(duì)話，助你
輕松演練，現(xiàn)學(xué)現(xiàn)賣，背熟就能上崗。
本書按照機(jī)場(chǎng)空乘服務(wù)員的工作流程來編寫，內(nèi)容涵蓋售票服務(wù)、機(jī)場(chǎng)
服務(wù)、航班動(dòng)態(tài)、登機(jī)服務(wù)、客艙服務(wù)、航程服務(wù)、休閑服務(wù)、商務(wù)服務(wù)、特
殊服務(wù)和后續(xù)服務(wù)，共10 個(gè)方面的內(nèi)容。使讀者在模擬實(shí)際工作的情景中，
練習(xí)并掌握原汁原味的空乘服務(wù)用語，能夠用英語與乘客友好流暢地交流，并
提供優(yōu)質(zhì)的服務(wù)。
編 者
2019 年于北京
序
Chapter 01 會(huì)展策劃............................... 001
Unit
1 市場(chǎng)環(huán)境分析 ··················
002
Unit 2 會(huì)展初步規(guī)劃 ·················· 009
Unit 3 會(huì)展籌備預(yù)算 ·················· 016
Unit 4 工作人員安排 ·················· 023
Unit 5 會(huì)展宣傳工作 ·················· 030
Unit 6 建立官方網(wǎng)站 ·················· 037
Unit 7 會(huì)展進(jìn)度管理 ·················· 044
Unit 8 會(huì)展服務(wù)項(xiàng)目 ·················· 051
Unit 9 聯(lián)系參展商 ····················· 057
Unit 10 聯(lián)系參觀商 ····················
064
Unit 11 選擇服務(wù)商 ····················
071
Chapter 02 展前布展............................... 078
Unit 1 展臺(tái)銷售 ························ 079
Unit 2 展臺(tái)搭建 ························ 086
Unit 3 展臺(tái)協(xié)調(diào) ························ 093
Unit 4 展品運(yùn)輸 ························ 099
Unit 5 設(shè)備租賃 ························ 105
Unit 6 宣傳制品 ························ 111
Unit 7 翻譯服務(wù) ························ 117
Unit 8 志愿者服務(wù) ····················· 124
Chapter 03 會(huì)展接待............................... 131
Unit 1 機(jī)場(chǎng)接機(jī) ························ 132
Unit 2 歡迎晚宴 ························ 138
Unit 3 酒店預(yù)訂 ························ 145
Unit 4 酒店住宿 ························ 152
Unit 5 美食介紹 ························ 158
Unit 6 購(gòu)物地點(diǎn) ························ 164
Unit 7 景點(diǎn)介紹 ························ 170
Unit 8 交通工具 ························ 177
Unit 9 機(jī)場(chǎng)送機(jī) ························ 183
Chapter 04 會(huì)展期間............................... 189
Unit 1 展會(huì)開幕 ························ 190
Unit 2 簽到登記 ························ 196
Unit 3 觀眾入場(chǎng) ························ 202
Unit 4 展臺(tái)指引 ························ 208
Unit 5 日程介紹 ························ 214
Unit 6 活動(dòng)介紹 ························ 220
Unit 7 論壇會(huì)議 ························ 226
Unit 8 突發(fā)狀況 ························ 232
Unit 9 媒體采訪 ························ 238
Chapter 05 會(huì)展洽談............................... 244
Unit 1 雙方介紹 ························ 245
Unit 2 展位接待 ························ 251
Unit 3 展品介紹 ························ 258
Unit 4 價(jià)格協(xié)商 ························ 265
Unit 5 外貿(mào)合同 ························ 271
Unit 6 支付收貨 ························ 278
Chapter 06 展后工作............................... 285
Unit 1 客戶回訪 ························ 286
Unit 2 展臺(tái)拆卸 ························ 292
Unit 3 費(fèi)用結(jié)算 ························ 298
Unit 4 工作總結(jié) ························ 304
Chapter 07 專業(yè)展會(huì)............................... 311
Unit 1 汽車展 ··························· 312
Unit 2 電影展 ··························· 319
Unit 3 圖書展 ··························· 326
Unit 4 教育展 ··························· 333
Unit 5 游戲展 ··························· 340
Unit 6 旅游展 ··························· 347
Unit 7 婚慶展 ··························· 354
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