Chapter 1 求職應(yīng)聘 The Job Interview 1

Section 1 自我介紹，展示才華 Self-Introduction, Show Your Skills 2

1 我的專業(yè)技能 My Specialized Skills

2 一些特殊的語言技能 Some Unique Language Skills

Section 2 優(yōu)勢與劣勢Advantages and Disadvantages 7

1 優(yōu)缺點 Strengths and Weaknesses

2 我的專業(yè)背景 My Major Background

Section 3 應(yīng)聘原因 Reasons for Applying for the Job 13

1 為何應(yīng)聘這份工作 Why This Job

2 為什么是心理學 Why Psychology

Section 4 職業(yè)規(guī)劃 Career Planning 18

1 長期職業(yè)目標 Long-Term Career Goals

2 未來的目標 Future Goals

Section 5 薪資待遇 Expected Salary and Benefits 23

1 關(guān)于工資范圍 About Salary Range

2 公司的福利待遇 The Benefits of the Company

Section 6 面試結(jié)束了 After the Interview 28

1 三天內(nèi)給結(jié)果 Know the Decision Within Three Days

2 錄用 A Job Offer

Chapter 2 新丁報到，請多關(guān)照 The Office Newcomer 33

Section 1 主動結(jié)識同事 Introducing Yourself to Coworkers 34

1 我是新員工 Im a New Employee

2 我是您的助理 Im Your Assistant

Section 2 領(lǐng)取辦公用品 Getting Office Supplies 39

1 筆和便利貼 Pens and Post-its

2 換臺電腦 Change a Computer

Section 3 熟悉工作環(huán)境 Getting Familiar with the Work Environment 44

1 參觀綜合大樓 A Tour of the Complex

2 參觀辦公室 Visit the Office

Section 4 參加培訓 Attending Training Courses 49

1 新員工培訓會 The Training Session for Newcomers

2 三場研討會 Three Workshops

Chapter 3 進入工作狀態(tài)Working Time 54

Section 1 上司分配任務(wù) Taking on a Task 55

1 寫專題報道 Write the Feature Article

2 專題的視角 The Angle of the Feature

Section 2 開展工作 Getting Started 60

1 開始著手項目 Start the Project

2 我的計劃 My Plan

Section 3 團隊協(xié)作力量大 Being a Team Player 65

1 不錯的團隊合作 Good Team Work

2 團隊協(xié)作 Team Cooperation

Section 4 匯報工作進度 Reporting Your Progress 70

1 提交周報 Submit the Weekly Reports

2 周報的截止日期 The Deadline of Weekly Reports

Section 5 保證按時完成 Finishing on Time 75

1 能按時完成 Be Able to Finish on Time

2 確保今晚按時完成 Make Sure to Finish on Time Tonight

Chapter 4 日常事務(wù)處理Daily Affairs 79

Section 1 日常文件整理Filing Documents 80

1 找文件 Look for Files

2 按日期歸檔 File Documents Under the Date

Section 2 公司內(nèi)部郵件往來

Communicating with Coworkers via Email 85

1 發(fā)送項目說明郵件 Send an Email About the Instructions of a Project

2 設(shè)置郵件主題 Give Every Email a Subject

Section 3 發(fā)函聯(lián)絡(luò)客戶 Contacting Clients Using Business Emails 90

1 給保羅發(fā)封郵件 Send an Email to Paul

2 與客戶的溝通方式 The Way of Contacting Clients

Section 4 遇到了問題，尋求幫助 Asking for Help 95

1 我真的需要幫助 I Really Need Help

2 你應(yīng)該找安妮幫忙 You Should Ask Annie for Help

Chapter 5 電話溝通無障礙Telephone Communications 100

Section 1 接聽電話，禮貌得體Answering the Phone 101

1 羅杰先生在嗎 Is Mr Roger There

2 請維姬接電話 May I Speak to Vicky

Section 2 轉(zhuǎn)接電話 Transferring a Call 106

1 轉(zhuǎn)接電話 Transfer a Call

2 請別掛機 Please Hold

Section 3 應(yīng)對電話咨詢 Responding to Enquiries 111

1 電話咨詢工作 A Call to Enquire About the Position

2 電話咨詢新電影 A Call to Enquire About the New Movie

Section 4 與客戶在電話里溝通

Communicating with Customers over the Phone 116

1 電話確認 A Call to Confirm

2 獲得反饋 Obtain Feedback

Section 5 處理客戶投訴 Responding to Customers Complaints 121

1 電話機壞了 The Phone Is Broken

2 三明治弄錯了 The Wrong Sandwich

Chapter 6 主持會議不怯場Holding a Meeting 127

Section 1 會議的籌備 Preparing for a Meeting 128

1 做PPT Make a PowerPoint

2 明天的會議 Tomorrows Meeting

Section 2 會議開始了Opening a Meeting 134

1 歡迎參加周會 Welcome to This Weeks Meeting

2 會議開始 The Meeting Begins

Section 3 征求別人意見Asking for Suggestions 139

1 新產(chǎn)品演示 New Products Presentation

2 南美市場戰(zhàn)略 South America Strategy

Section 4 表達贊同或反對Agreeing and Disagreeing 145

1 完全不認同 Totally Disagree

2 謝謝你的意見 Thanks for Your Comment

Section 5 做好會議總結(jié)Drawing a Conclusion 150

1 記錄票數(shù) Record the Votes

2 記住會議內(nèi)容 Remember the Contents of the Conference

Chapter 7 業(yè)務(wù)達人，誰與爭鋒 Being the Best

Salesman 155

Section 1 進行市場調(diào)研 Conducting a Market Survey 156

1 產(chǎn)品市場調(diào)查 A Market Survey on the Products

2 幫忙做市場調(diào)研 Help with Some Market Research

Section 2 開展營銷活動Starting a Marketing Campaign 161

1 推廣新雜志 Promote a New Magazine

2 尋找目標受眾 Look for Target Audience

Section 3 爭取客戶訂單Obtaining Purchase Orders 167

1 提交訂購單 Submit the Purchase Order

2 新訂購單和報價 A New Purchase Order and Price

Section 4 需要出差 Being on a Business Trip 172

1 更新出差手冊 Update the Business Trip Manual

2 飛往舊金山參加培訓 Fly to San Francisco for Training

Section 5 升職加薪Promotion and Getting a Raise 177

1 談?wù)劶有?Talk About the Pay Raise

2 應(yīng)該加薪 Deserve a Raise

Section 6 迎接年終考核The Annual Evaluation 182

1 考核不出意料 No Surprises for Evaluation

2 年終考核 Annual Review

Chapter 8 成為談判高手Becoming a Good Negotiator 187

Section 1 介紹自己及公司 Presenting Yourself and Your Company 188

1 洽談業(yè)務(wù) Represent the Business

2 介紹公司 Present the Company

Section 2 向?qū)Ψ浇榻B產(chǎn)品Introducing Your Products 193

1 介紹冰箱 Introduce Refrigerators

2 介紹產(chǎn)品及服務(wù) Introduce Products and Services

Section 3 討論合作的可能性Discussing Cooperation Opportunities 198

1 對合作感興趣 Be Interested in Cooperation

2 保險業(yè)務(wù)合作 Cooperation of Insurance Business

Section 4 進行價格談判Negotiating the Price 204

1 談車的價格 Negotiate the Price of the Car

2 保險報價 The Quote of Insurance

Section 5 協(xié)商合約細節(jié)Negotiating the Contract 209

1 修改合同細節(jié) Make Some Changes of the Contract

2 23%更合適 23% Is More Realistic

Section 6 協(xié)商付款方式Negotiating Payment Terms 214

1 首付款65% Take 65% as a Down Payment

2 每半年付一次款 Pay Every Six Months

Section 7 雙方簽訂合同Signing the Contract 220

1 簽合同并履行 Sign the Contract and Fulfill It

2 今天簽合同 Sign the Contract Today

Chapter 9 跟同事相處，其樂融融Getting Along with Your Coworkers 225

Section 1 跟同事共進午餐Having Lunch with Your Coworkers 226

1 聊午餐 About Lunch

2 吃午餐閑聊 Eat Their Lunch and Chat

Section 2 虛心向同事學習Learning from Your Coworkers 232

1 公司新標志 A New Logo of the Company

2 幫助同事操作PPT Help a Coworker to Operate the PPT

Section 3 及時解決矛盾與沖突Solving Contradictions and Conflicts 237

1 我今天有點兒沮喪 Im Kind of Frustrated Today

2 請把餐具放到水池 Please Put the Dishes in the Sink

Chapter 10 遇到特殊狀況Special Circumstances 250

Section 1 上班遲到了Arriving Late 243

1 別為遲到找借口 No Excuse for Being Late

2 睡過頭了 Overslept

Section 2 需要加班Working Overtime 248

1 今晚要加班 Need to Work Overtime Tonight

2 今晚不加班 No Overtime Work Tonight

Section 3 開始休假Taking a Vacation 253

1 計劃去休假 Plan to Go on a Vacation

2 批準休假 Approve the Vacation Request

Section 4 進行崗位調(diào)動Transferring Jobs 258

1 調(diào)往匹茲堡分公司 Move to the Branch in Pittsburgh

2 愿意調(diào)職去北京 Willing to Relocate to Beijing

Section 5 請辭Resigning 263

1 遞交辭職信 Hand in the Letter of Resignation

2 為了孩子辭職 Resigning for Kids