PART ONE Fundamental Techniques in Handling People
Chapter 1 “If You Want to Gather Honey, Don’t Kick over the Beehive”
Chapter 2 The Big Secret of Dealing with People
Chapter 3 “He Who Can Do This Has the Whole World with Him.
He Who Cannot Walks a Lonely Way”
PART TWO Six Ways to Make People Like You
Chapter 1 Do This and You’ll Be Welcome Anywhere
Chapter 2 A Simple Way to Make a Good First Impression
Chapter 3 If You Don’t Do This, You Are Headed for Trouble
Chapter 4 An Easy Way to Become a Good Conversationalist
Chapter 5 How to Interest People
Chapter 6 How to Make People Like You Instantly
PART THREE How to Win People to Your Way of Thinking
Chapter 1 You Can’t Win an Argument
Chapter 2 A Sure Way of Making Enemies—and How to Avoid It
Chapter 3 If You’re Wrong, Admit It
Chapter 4 A Drop of Honey
Chapter 5 The Secret of Socrates
Chapter 6 The Safety Valve in Handling Complaints
Chapter 7 How to Get Cooperation
Chapter 8 A Formula That Will Work Wonders for You
Chapter 9 What Everybody Wants
Chapter 10 An Appeal That Everybody Likes
Chapter 11 The Movies Do It. TV Does It. Why Don’t You Do It?
Chapter 12 When Nothing Else Works, Try This
PART FOUR Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
Chapter 1 If You Must Find Fault, This Is the Way to Begin
Chapter 2 How to Criticize—And Not Be Hated for It
Chapter 3 Talk About Your Own Mistakes First
Chapter 4 No One Likes to Take Orders
Chapter 5 Let the Other Person Save Face
Chapter 6 How to Spur People on to Success
Chapter 7 Give a Dog a Good Name
Chapter 8 Make the Fault Seem Easy to Correct
Chapter 9 Making People Glad to Do What You Want
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